Privacy Policy

1. Introduction

Pradit Watch Studio ("Pradit", "we", "us") takes the privacy of our website visitors and customers seriously. This Privacy Policy explains what personal information we collect, how we use it, and what choices you have. It applies to our website at praditx.biz and to personal information provided through our studio in Chiang Mai.

If you have any questions about how we handle your data, please contact us at [email protected].

2. Data We Collect

We collect personal information in the following ways:

• Contact form submissions: Name, email address, phone number (optional), and any message you choose to include about your watch.
• Direct studio contact: When you visit the studio or call, we may record your name and contact details to manage the service.
• Cookies and website analytics: We use session cookies and, where consented to, analytics cookies to understand how our website is used. See Section 5 for details.

We do not collect payment information directly — any payments made in person are handled without storing card or financial details in our web systems.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent: For marketing communications and analytics cookies, where you have given explicit consent.
• Legitimate interest: To respond to enquiries submitted through our contact form and to manage customer service relationships.
• Contract performance: To deliver watch repair and restoration services that you have requested.

4. How We Use Your Data

Personal information you provide is used to:

• Respond to enquiries about our services and your watch
• Coordinate collection and return of watches left for service
• Send service updates and progress notes related to your watch
• Maintain records of work carried out (for restoration documentation)
• Improve our website based on general usage patterns (analytics, where consented)

We do not sell personal information to third parties. We do not use your contact details for unsolicited marketing without your consent.

5. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for basic website function. Always active.
• Analytics cookies: Help us understand visitor behaviour in aggregate. Active only with consent.
• Preference cookies: Remember your cookie consent choice. Active once a choice is made.

For full details, see our Cookie Policy. You can manage your preferences at any time via the Cookie Policy page.

6. Data Retention

We retain personal information for as long as needed to fulfil the purpose for which it was collected:

• Contact enquiries: up to 24 months from last interaction
• Service records (including restoration documentation): up to 7 years, as these form part of the watch's history
• Analytics data: aggregated and anonymised after 14 months

You may request deletion of your personal data at any time (see Section 8).

7. Data Protection Measures

We take reasonable steps to keep your data secure:

• Our website is served over HTTPS (encrypted connection)
• Access to customer records is limited to studio staff with a need to know
• Physical records at the studio are kept in a secure environment
• In the unlikely event of a data breach affecting your personal information, we will notify you promptly

8. Your Rights

As an individual whose data we hold, you have the following rights under Thai personal data protection law (PDPA) and general data protection standards:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete information
• Right to erasure: Request deletion of your personal data, subject to any legal retention obligations
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting processing already carried out
• Right to object: Object to processing based on legitimate interest
• Right to data portability: Request your data in a structured, commonly used format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Office of the Personal Data Protection Committee of Thailand (PDPC).

9. Third-Party Links

Our website may occasionally link to external sites (for example, to map services or third-party resources). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. Continued use of our website after a change constitutes acceptance of the updated policy.

12. Contact for Privacy Enquiries

For any questions about this policy or how we handle your data:

• Email: [email protected]
• Address: Pradit Watch Studio, 41 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand